Enjoy a New Book by Joseph Michelli

What makes the customer experience in some companies stand out from all the rest?  You should read Joseph Michelli’s newest book Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way.

D2D final book cover 82515His newest book was released Tuesday, December 8, and is the latest in his series of business books about quality customer experience companies, following his books about The Ritz-Carlton Hotel Company, Starbucks, Zappos, UCLA Health System, and the Pike Place Fish Market.  Driven to Delight chronicles the Mercedes-Benz USA journey to elevate the company’s customer experience to be on par with the excellence of its vehicles.

Through his business, The Michelli Experience, Dr. Michelli has spent his career helping front-line employees, managers, and senior leaders deliver relevant and engaging service experiences.  His presentations and consulting focus on corporate culture, balance, customer service, and success with his own humorous touch.  Dr. Michelli presents on Driven to Delight, but also offers a range of programs on service excellence and customer experience.

Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience.  If you would like read more about Dr. Michelli, please view his biography at: Joseph Michelli 

If you would be interested in booking Dr. Michelli for your next event, please contact us at: Capitol City Speakers Bureau

Congratulations to the new CPAE Speaker Hall of Fame Inductees

CPAE Hall of Fame

Our wholehearted congratulations to the new inductees into the CPAE Speaker Hall of Fame, the highest speaking award given by the National Speakers Association and bestowed on only five people each year worldwide. The CPAE (Council of Peers Award for Excellence) is the prestigious lifetime award for speaking excellence and professionalism. The 2015 inductees included Jeffrey Hayzlett, Simon T. BaileyLaura Stack, Stephen Shapiro, and Walter Bond. Prior CPAE Speaker Hall of Famers include Ronald Reagan, General Colin Powell, and Zig Ziglar. To date globally, 227 people have been inducted into the Speaker Hall of Fame .

Inductees are evaluated by their peers through a rigorous and demanding process. Each candidate must excel in seven categories: material, style, experience, delivery, image, professionalism and communication. The award is not based on celebrity status, number of speeches, amount of income or volunteer involvement in NSA.

Congratulations to these award winning speakers!

For more information about these speakers and others, contact Capitol City Speakers Bureau at 800-397-3183.  www.capcityspeakers.com