What makes the customer experience in some companies stand out from all the rest? You should read Joseph Michelli’s newest book Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way.
His newest book was released Tuesday, December 8, and is the latest in his series of business books about quality customer experience companies, following his books about The Ritz-Carlton Hotel Company, Starbucks, Zappos, UCLA Health System, and the Pike Place Fish Market. Driven to Delight chronicles the Mercedes-Benz USA journey to elevate the company’s customer experience to be on par with the excellence of its vehicles.
Through his business, The Michelli Experience, Dr. Michelli has spent his career helping front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. His presentations and consulting focus on corporate culture, balance, customer service, and success with his own humorous touch. Dr. Michelli presents on Driven to Delight, but also offers a range of programs on service excellence and customer experience.
Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. If you would like read more about Dr. Michelli, please view his biography at: Joseph Michelli
If you would be interested in booking Dr. Michelli for your next event, please contact us at: Capitol City Speakers Bureau