Posted on September 15, 2016 by capcityspeakers
by Don Yaeger
Mallory Weggemann competes in the 2016 Paralympic Games in Rio de Janeiro, Brazil. (Photo by Friedemann Vogel/Getty Images)
One of America’s most inspiring athletes is about to compete for the gold in Rio and once again live up to the words her father would say to her when he tucked her in each night in her childhood. “You’re the best, you can make a difference, you can change the world.”
Of course, the Summer Olympics ended last month but the Paralympics kicked off last week, and American swimmer Mallory Weggemann is set to shine. Yet as remarkable as her abilities in the pool are, what makes Mallory truly special is her incredible story of determination. Her story is a challenge to each of us as we consider the ways that we handle disappointments and setbacks in our own lives.
Mallory was a stand-out varsity swimmer in high school but never set her sights on making a career of it. Instead she always imagined her future would look quite typical: a career, a family, a quiet life in suburbia. But on January 21, 2008, that future was forever changed when she walked into a clinic for a routine procedure… and she never walked out.
Filed under: Don Yaeger, Speaker Blogs | Tagged: cancer survivors, leadership, sports, teamwork | Comments Off on Paralympic Champion Follows Her Dreams With Unstoppable Determination
Posted on September 1, 2016 by capcityspeakers
by Jim Carroll
Innovation is a mindset. Do you have what it takes?
“Don’t expect them to subscribe to the same old beliefs as to structure and rules, working hours, and corporate culture, or business models. You won’t survive in their future if you don’t take the time to understand what they are doing, talking about, and thinking.”
Here’s a few simple thoughts on how to get out of your innovation rut!
Reward failure, and tone down the “I told-you-so’s”
Too many people think when times are volatile, that it’s not a good time to focus on big ideas. Not true! Consider history: many people stuck their neck out in the 1990’s and tried out new ways of doing business, new technologies, and innovative methods of dealing with markets and customers. Yet many of those efforts collapsed in spectacular fashion due to the dot.com/technology meltdown, and a dangerous sense of complacency set in. Back then, innovators had to hang their head in shame, and the nervous nellies who dared not innovate reigned supreme! Yet those who took risk excelled — they invented Facebook, Youtube, Twitter, Instagram…. When times are volatile and fear reigns, that’s the best time to make big bold moves.
We live in a time of unprecedented feedback and communication – and yet few organizations are prepared to listen! Customers are telling you, loudly, what they want. Young people are defining a future that is different from anything we’ve dealt with before. Competitive intelligence capabilities abound. And yet most or- ganizations ignore these signals, or don’t know how to listen – or even where to look. Organizations should reconsider the many effective ways of building effective digital feedback systems, in order that they can stay on top of fast-changing events, rediscover markets, and define opportunity – which will help them understand how and where they need to innovate.
Filed under: Jim Carroll, Speaker Blogs | Tagged: Economy, Finance, Future, generations, Innovation | Comments Off on Do one thing today – get out of your innovation rut!
Posted on August 25, 2016 by capcityspeakers
by Chip Bell
The owner answered the phone. “Are you still open?” I asked him incredulously. “Oh no, we close at 6pm. But, I call forward the store phone to my cell in case of a customer
emergency.” I explained my attempt to repair my aging pipe and the part I needed. “Why don’t you meet me at the store,” he said. “I can be there in five minutes.” You know the rest of this story. I still smile when I drive by his store and recall his abundant service.
Abundance is a self-less gesture that changes the calculus of service from miserly subtraction to Midas-like addition. It signals to customers their preeminent importance. It telegraphs a true customer-centric operation. And, it elevates customer loyalty into the stratosphere. Such service is often the subject of stories we share for years, not just through next week.
The sports world was uplifted in the 2016 Rio Olympics 5000 meter heat when Abbey D’Agostino of the USA fell, causing her to trip up Nikki Hamblin of New Zealand, a fellow runner she did not know. D’Agostino could have regained her composure and continued toward the finish line. Instead she worked to help Hamblin to her feet. But, D’Agostino’s injured legs buckled in the attempt and Hamblin returned the favor, helping D’Agosion. Neither runner resumed the race until both could successfully run. Because neither was at fault for the fall, both were allowed to race in the finals. “It is a moment,” said Hamblin, “I will never, ever forget for the rest of my life.” The cheering fans that watched the abundant gesture are not likely to forget it either.
Give to your customers the very best that you have; their best will come back to you. The ROI will not just be in the form of retention, revenue and recognition; it will be a customer that works very hard to take care of your brand. A friend raves about her favorite restaurant. She admits she tides up the lavatory after using their bathroom so the next patron will be impressed. How can you serve with such abundance that your customers work as hard for you as you work for you?
Filed under: Chip Bell, Speaker Blogs | Tagged: Business, customer service, Innovation, marketing | Comments Off on Olympic Service with Abundance
Posted on July 21, 2016 by capcityspeakers
by Terry Savage
Making decisions about health insurance is complicated and potentially very costly. It’s no surprise that Americans don’t do a great job of it. It takes work to figure out the best health insurance options. And few people take the time to do it right.
Alegeus Healthcare, a provider of platforms for corporate insurance plans, compiles an annual Healthcare Consumerism Index that measures the “degree of engagement … exhibited during healthcare spending and saving decisions.” It reports that the index this year jumped to 54.4 from 48.3. So, we’re doing better.
But, to put that in perspective, consumers score 78.9 on the index when considering the purchase of a television and 76.2 when evaluating the purchase of a cell phone!
Everyone faces choices. Medicare recipients know that basic coverage is simple, though the monthly premium depends on their income. But they must also choose a supplement plan and a Part D prescription drug plan.
Filed under: Speaker Blogs, Terry Savage | Tagged: Business, Economy, Finance, politics | Comments Off on Help With Health Insurance Choices